Legal

    Shipping Policy

    Welcome to the shipping policy of Ghori Trading LLC. By placing an order through our website, you agree to the terms outlined here.

    1. General

    We strive to keep our stock levels updated on the website, but in rare cases, there may be a discrepancy. If we are unable to fulfill all the items in your order, our team will contact you to give you updates on the delay and to suggest alternative solutions.

    2. Shipping Costs

    Shipping costs for your order are calculated during checkout based on the weight, size, and destination of the shipment. These charges are added at the time of purchase and are final.

    3. Import Duties and Taxes

    Kindly note that import duties and taxes may apply upon receipt of your order, and these can vary depending on the country that you place the order from.

    4. Returns

    We accept returns due to change of mind within 7 days of receiving your order. Items must be in their original packaging, unused, and in a condition suitable for resale. Return shipping is the customer's responsibility. Once we receive and approve the return, a store credit or coupon code will be issued. Please note that shipping costs are non-refundable.

    5. Delivery Terms

    • Domestic Transit Time: Local deliveries in all GCC countries will typically reach the customer within 2 to 5 business days.
    • International Transit Time: International orders generally take 7 to 10 business days for delivery.
    • Dispatch Time: We aim to dispatch orders within 2 business days of payment.
    • Change of Delivery Address: You can update your delivery address by contacting us via email before dispatch.
    • P.O. Box Shipping: We ship to P.O. boxes using postal services for prepaid orders only.
    • Out of Stock Items: If an item is unavailable, we will wait for it to be restocked before dispatching.
    • Delivery Delays: If your order exceeds the expected delivery time, please contact us.

    6. Damaged Parcels

    If your parcel arrives damaged, please reject it upon delivery and contact us immediately. If it was delivered in your absence, contact us with photos of the damaged shipment, the product, and the packaging for further assistance.

    7. Duties & Taxes

    • Sales Tax: Sales tax is included in the price of the goods displayed on our website.
    • Import Duties & Taxes: Import duties and taxes may apply for international orders upon arrival in your country. These fees are the responsibility of the customer.

    8. Cancellations

    You may cancel your order at any time before it is dispatched. If the order has already been shipped, please refer to our return policy.

    9. Insurance

    • Damaged Parcels: We will replace or refund your order as soon as the courier completes their investigation (approximately 7 to 10 business days).
    • Lost Parcels: A refund or replacement will be processed once the courier confirms the package has been lost.

    10. Customer Service

    For any inquiries or concerns, please contact us at sales@greenwealth.com.